Lounge Services Agent – Swissport Vacancies

Website Swissport

Job Description:

The Lounge Agent will take care of the operations related to the reception of passengers, the arrivals of flights, and the check-in process at the lounge.

Job Responsibilities:

  • Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight
  • Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained
  • Answer phone calls and other duties assigned as directed by the Lounge Supervisor
  • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty
  • Responsible to restock shelves and coolers
  • Provide to the passengers an exceptional level of customer service at all times
  • Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes

Job Requirements:

  • Self motivated and able to work independently
  • Additional languages desirable (French language is required for the locations in the province of Quebec).
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Attentive to detail and numerate
  • Willingness to work in inclement weather
  • Excellent communication skills (written and verbal) in country specific language
  • Ability to follow processes and procedures and apply flexible approach when required
  • Commitment to continuous improvement

Qualification & Experience:

  • Experience as a passenger agent or equivalent experience in aviation field is an asset.
  • Passionate about customer service and must have relevant work experience
  • High School diploma or GED equivalent

Job Details:

Company: Swissport

Vacancy Type: Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

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