AMAZE Direct Assistant Manager – Metro Bank Careers

Website Metro Bank

Job Description:

Right from the start, we’ll give you full training and great support, and as a minimum you will need to have a proven track record at supervisory level, within a contact centre environment.
Your responsibilities will include supporting the Site Manager in providing supervision of the team and performance of all operational duties and assume complete responsibility in their absence. You will be expected to co-ordinate team schedules and provide leadership to Contact Centre Representatives.

Job Responsibilities:

  • Supporting in busier periods by taking customer calls
  • Maintaining and exceeding service standards and call quality
  • Care about doing a great job and exceeding expectations with the quality of what you do
  • Be responsible for the full operational running of the Site, in deputy of the Site Manager
  • Work closely with the performance team ensuring 100% quality and delivery of performance coaching
  • Leading a team who will deliver amazing customer service every day

Job Requirements:

  • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
  • Display communication skills that are second to none
  • Be 100% flexible to work a variety of shift patterns over the 7 days Metro Bank are open (including Saturdays and Sundays)

Job Details:

Company: Metro Bank

Vacancy Type: Full Time

Job Location: Bristol, England, UK

Application Deadline: N/A

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