Resident Liaison Manager – Camden Council Careers

Website London Borough of Camden

Job Description:

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. The Resident Liaison Manager will be part of the wider Chalcots major works project team delivering a major building envelope refurbishment with residents in situ and ensuring safety, resident care and consideration and compliance of the estate towers.

Job Responsibilities:

  • You will be working in a front-line environment with residents, understanding their specific needs and requirements, including those who are vulnerable, elderly and disabled.
  • You will have a major responsibility for setting up relevant channels for listening and responding to residents’ views and perceptions of over 710 residents during the major works with a value in excess of £100M.
  • Liaising with resident community champions and capturing and measuring impact and making improvements.
  • As such, the role demands a creative and innovative approach to understanding customer perception, setting up and nurturing effective engagement channels, delivering on promises and commitments
  • You will lead on developing and implementing the relationship and engagement opportunities for all residents living on the estate prior and during the delivery of a major repairs work.

Job Requirements:

  • You will have an understanding of all necessary legislation including, but not limited to, GDPR, safeguarding and housing regulation
  • You will have strong understanding and successful track record of resident engagement and community development; including meeting the needs of our residents and neighbourhoods creatively and innovatively to explore possibilities for improvement and more effective engagement.
  • You will have an excellent ability to manage relationships, networks and expectations with a strong background in customer facing services and housing management or regeneration.
  • The ability to devise and develop innovative solutions to project related problems and ability to relate these to the customer experience.

Job Details:

Company: London Borough of Camden

Vacancy Type: Full Time

Job Location: Greenwich, England, UK

Application Deadline: N/A

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